Miscellanea
Comparison: Govalo X Rise.ai
This page compares Govalo and Rise.ai, two Shopify apps focused on digital gifting and loyalty. It highlights their features, pricing, and differences to help merchants choose the best app for enhancing their store's gift-buying experience.Few readersHow is liability handled? Will the gift cards issued by Govalo count towards my store’s revenue?
This page explains how Govalo-issued gift cards are accounted for in Shopify’s gift card balance reports, detailing how issued, sold, refunded values, and store credits affect liability and revenue reporting, with a note on differences for Subscription Gifts.Few readersCan you prevent discount codes from being applied to Gift Cards?
This page explains how to prevent discount codes from being applied to gift cards on Shopify, either by using Shopify Plus scripts or by setting discounts to apply only to specific product collections excluding gift cards.Few readersCan discount codes be applied to Gift Cards?
This page explains that discount codes can be applied to gift cards by default, but can be customized to exclude gift cards by limiting the discount to specific products.Few readersDoes the Gift Card have its own PDP?
This page explains that a gift card set up through Govalo creates a product in Shopify, giving the gift card its own product details page (PDP) accessible in Shopify Admin under Products.Few readersCan a gift card be added to Apple Wallet?
This page explains that Govalo gift cards cannot currently be added to Apple Wallet, but support for this feature is planned for the future.Few readersIs Govalo plug and play?
Govalo is compatible with 95% of Shopify themes out of the box. If it doesn't work immediately due to customizations, the support team is available to help with necessary adjustments. Contact support@govalo.com for assistance.Few readersWhat are the differences among the plans offered by Govalo?
This page outlines the differences among Govalo's Essential, Premium, and Enterprise plans, highlighting features available in each to help businesses choose the best option. It includes a detailed comparison table of functionalities and directs users to the Pricing page for cost details.Few readersHow do I approve Collaborator/backend access on Shopify?
This page explains how to approve Collaborator access on Shopify, allowing our team to make theme adjustments or troubleshoot. Approval can be done via the Shopify Admin homepage or email, requiring full store permissions. Further details link to Shopify's Collaborator permissions.Few readers
Features
What happens if the merchant cancels with Govalo and uses the Shopify internal gift cards instead?
This page explains how Govalo ensures customers retain access to their gift cards even if the merchant cancels the app, by using Shopify's internal gift cards and a separate redemption page, maintaining seamless gift card redemption through Shopify checkout.Few readersCan I resend the Gift Card to an alternate email address?
This page explains how to resend a gift card to a different email address by editing the recipient's email in the Gift Cards dashboard and using the resend email action. The same steps apply for resending Store Credit.Few readersIs it possible to remove the \"Govalo Gift Card-Do not delete\" tag?
This page explains that the \"Govalo Gift Card-Do not delete\" tag is no longer necessary, as the product now uses a metafield instead, allowing the tag to be safely removed.Few readersDoes Govalo support multiple currencies?
Govalo supports multiple currencies by converting gift card prices and charges to the customer's selected currency. However, gift card denominations display the original currency text, and Shopify processes orders in the store's base currency, which may cause slight value differences.Few readersDoes Govalo support multiple images on the same Gift Card product?
This page explains that Govalo supports multiple images for a single Gift Card product, allowing customers to choose their preferred image. It also directs users to detailed steps for adding multiple images during product creation or editing.Few readersWhen (date/time) will a scheduled Gift Card be delivered?
This page explains when scheduled Govalo gift cards are delivered, detailing that cards set for future dates arrive at 9 AM in the user's timezone, with Premium and Enterprise plans allowing custom delivery times.Few readersCan a Gift Card be deleted after it is sent?
This page explains that once a gift card is sent, it cannot be deleted. However, it can be permanently disabled, preventing it from being sent or re-enabled. Instructions for disabling are provided in a linked guide.Few readersCan we stack up gift cards? How about stacking a gift card and a discount code?
This page explains that Shopify allows stacking multiple gift cards and discount codes at checkout, but Recharge Checkout only supports one gift card or discount code at a time.Few readersCan we set an expiry/expiration date?
This page explains that Govalo does not support setting expiry dates on gift cards due to legal restrictions in some regions, where gift card expiration is prohibited. It also references relevant statutes and legislation for further reading.Few readersCan you issue multiple gift cards in bulk?
This page explains that you can issue multiple gift cards in bulk by uploading a CSV file and directs you to detailed steps in the related guide on how to perform the bulk gift card issuance.Few readers