Managing

• How to resend a gift card email

  This page explains how to resend gift card, store credit, and subscription gift emails using the Govalo app. It covers editing recipient emails when needed and provides step-by-step instructions for resending emails for each gift type.Few readers

• How to update the gift card balance

  This page explains how to easily update the balance of an active gift card in the Govalo app by accessing the gift card details, selecting \"Update balance,\" and entering a positive or negative value to add or subtract from the current balance.Few readers

• How to disable/delete a Gift Card or Store Credit from Govalo

  This page explains how to disable or delete gift cards and store credit in the Govalo app by navigating to the Gift Cards dashboard, selecting the desired gift card, and confirming the disable or delete action.Few readers

• How to change the delivery date of a gift card

  This page explains how to change the delivery date of undelivered gift cards, store credit, and subscription gifts in the Govalo app by accessing the gift card details, selecting Edit, choosing a new delivery date, and saving the changes.Few readers

Creating

• How to issue a new Gift Card

  This page explains how merchants can issue new gift cards using the Govalo dashboard. It guides users through selecting a gift card product, filling recipient details, choosing delivery options, confirming issuance, and managing active gift cards.Few readers

• How to issue multiple Gift Cards in bulk via admin

  This page explains how to issue multiple gift cards in bulk via the Govalo admin by uploading a CSV file. It guides users through selecting a gift card product, importing a CSV template, and completing the bulk issuance process efficiently.Few readers

• How to issue Store Credit

  This page explains how to issue store credit in Govalo to improve customer experience and reduce revenue loss. It details two methods: issuing store credit directly through the Govalo app or via Shopify orders, including step-by-step instructions for each process.Few readers

Viewing

• How to Export Gift Cards and Store Credit to CSV

  This page explains how to export gift card and store credit data to a CSV file in the Govalo app by using the Export to CSV button, entering an email address, confirming the export, and receiving the CSV file via email.Few readers

• Events Timeline Explained

  This page explains the Events Timeline feature in Govalo, which shows the detailed history of a gift card from issuance to redemption. It highlights key events like issuance, email notifications, redemptions, updates, and disabling, with exact timestamps for troubleshooting and tracking.Few readers

• How to view, search and filter gift cards and store credit issued through Govalo

  This page explains how to view, search, and filter gift cards and store credit in the Govalo app. It covers accessing detailed information, using the search bar to find specific cards, and applying filters by date, status, and balance for efficient management.Few readers

• Analytics Explained

  This page explains the key analytics displayed on Govalo’s Gift Cards and Store Credit dashboards, detailing metrics like total gift card value versus redeemed, gift cards issued, revenue generated from gift cards, average order value, and overall gift card value to help track store performance.Few readers