Troubleshooting

• Why did I not receive an email with the gift card?

  This page explains why a gift card email might not be received, typically due to an incorrect recipient email or the sender's email provider blocking the message. It guides users on verifying and correcting the email address and recommends changing certain sender email domains to ensure delivery.Few readers

• The \"slide out\" cart isn't displayed after adding a gift card to the cart

  This page explains why the slide out cart may not appear after adding a gift card to the cart, especially when using Rebuy Engine's Smart Cart, and provides advanced troubleshooting steps to fix the issue by adjusting event listeners on the \"Add to Cart\" button.Few readers

• The gift card featured on my home page doesn't show the gifting option

  This page explains that the gift card featured on the home page does not display the gifting option. Customers must visit the gift card product page to send it as a gift, and it suggests linking the home page feature to the product page for gifting.Few readers

• Govalo is not working

  This page explains how to fix issues with Govalo not working by ensuring the app extension is enabled in your Shopify theme settings, guiding you through enabling Govalo under App embeds in the theme customization.Few readers

• The gift card shows as \"Sold out\" on checkout

  This page explains why a gift card may show as \"Sold out\" at checkout due to Shopify location settings. It guides users to review and adjust their default and product-specific fulfillment locations to ensure gift cards are available for online orders.Few readers

• I've integrated with Klaviyo, but the gift cards aren't being delivered

  This page helps troubleshoot issues with gift cards not being delivered after integrating Govalo with Klaviyo. It guides users to verify gift card sending in Govalo, check Klaviyo integration and flow setup, and investigate if Klaviyo is suppressing the emails.Few readers

• \"Oauth error invalid_request\" when trying to access Govalo

  This page explains the \"Oauth error invalid_request\" that occurs when accessing the Govalo app due to required re-authentication or permission changes. It guides store admins on how to approve the app’s new permissions to restore access.Few readers

• The first value on the gift card is always added to the cart, regardless of the value selected

  This page explains that due to theme compatibility issues, the first gift card value is always added to the cart regardless of the selected amount, and recommends using Theme App Extension V2 to resolve this.Few readers